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**Terms of Service Agreement for the Willow and Bee website
Last Updated: 01/31/24
Welcome to Willow and Bee. These Terms of Service ("Terms") govern your use of our website. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.
1. Use of the Website:
- You must be at least 18 years old to use our website. By using the website, you represent and warrant that you are at least 18 years old.
- You agree to provide accurate and current information when using our website, and you are solely responsible for maintaining the confidentiality of your account and password.
- We reserve the right to modify or discontinue any aspect of the website at any time, temporarily or permanently, with or without notice.
2. Product Information:
- We strive to provide accurate and up-to-date product information on our website. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, prices, or images.
- Colors of products may vary depending on your monitor settings, and we cannot guarantee that your monitor's display will accurately represent the actual colors of the products.
3. Ordering and Payment:
- By placing an order on our website, you agree to provide accurate and complete information, including billing and shipping details.
- We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or suspected fraud.
- Payment is processed securely through our designated payment gateway. We do not store your credit card information.
4. Shipping and Returns:
- Shipping and return policies are outlined on our website. By placing an order, you agree to the terms specified in our shipping and return policies.
5. Intellectual Property:
- All content on our website, including text, images, logos, and designs, is the property of Willow and Bee and is protected by copyright and other intellectual property laws.
- You may not reproduce, distribute, or display any part of the website without our prior written consent.
6. Limitation of Liability:
- To the fullest extent permitted by law, Willow and Bee shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the website.
7. Governing Law:
- These Terms are governed by the laws of Illinois. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Illinois.
8. Changes to Terms:
- We reserve the right to update or modify these Terms at any time without prior notice. The date of the latest revision will be indicated at the top of this page.
Contact Us:
If you have any questions or concerns about these Terms, please contact us at hello@willowandbee.com.
Thank you for using the Willow and Bee website.
Returns and Refunds Policy for Willow and Bee
Last Updated: 01/31/24
Welcome to Willow and Bee. We appreciate your business and want you to be satisfied with your purchase. This Returns and Refunds Policy outlines the terms and conditions for returning and refunding items purchased on our website. By making a purchase, you agree to the terms outlined in this policy.
1. Returns:
a. Eligibility:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
b. Timeframe:
- You may initiate a return within 30 days from the date of purchase.
c. Process:
- To initiate a return, please contact our customer service at hello@willowandbee.com with your order number and the reason for the return. Our customer service team will provide you with further instructions.
d. Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method for returns.
2. Refunds:
a. Processing Time:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 2 business days.
b. Method of Refund:
- Refunds will be issued to the original payment method used for the purchase.
c. Partial Refunds:
- In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.
3. Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service within 5 days of receiving the product. We will provide instructions on how to proceed with the return or replacement.
5. Non-Returnable Items:
- Certain items, such as personalized or custom-made jewelry, are non-returnable unless they are damaged or defective upon arrival.
6. Contact Us:
- If you have any questions or concerns about our Returns and Refunds Policy, please contact our customer service at hello@willowandbee.com.
Thank you for shopping at Willow and Bee. We appreciate your business.
Copyright © 2024 Willow and Bee - All Rights Reserved.
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